Frequently asked questions

FAQ,s

Q: What is REGESA and what services do you provide? A: REGESA is an international registration platform for Assistance Support Dogs. We provide individuals with the necessary documentation to travel and access public spaces with their support dogs.

Q: Why should I register my Assistance Support Dog with REGESA? A: Registering your Assistance Support Dog with REGESA provides you with the necessary documentation to prove that your dog is a legitimate support animal. This can help you avoid any unnecessary issues or conflicts with airlines or businesses.

Q: Is REGESA a government agency? A: No, REGESA is a private registration platform dedicated to providing access & support to individuals with Assistance Support Dogs.

Q: How much does it cost to register my Assistance Support Dog with REGESA? A: The cost of registering your Assistance Support Dog with REGESA is £80.00 per year.

Q: What documents do I need to provide to register my Assistance Support Dog? A: To register your Assistance Support Dog with REGESA, you need to provide proof of your dog's vaccination and a letter from a licensed mental health professional stating that you have a mental or emotional disability and that your dog provides support for that disability.

Q: How long does the registration process take? A: The registration process can be started online and usually takes less than 2 weeks.

Q: Is my Assistance Support Dog allowed on airplanes? A: Yes, according to the regulations set forth by various airlines, Emotional Support Dogs are allowed on airplanes provided that they are registered with a recognized organization such as REGESA and meet all necessary requirements. However, REGESA cannot be held liable for any access refusal by airlines. Therefore, we recommend that you check with the airline prior to booking your tickets to ensure compliance with their policies.

Q: Can I bring my Assistance Support Dog into any public place? A: Assistance Support Dogs are allowed in most public places, such as restaurants, stores, and parks, as long as they are well-behaved and not disruptive to others.

Q: Is REGESA recognized internationally? A: Yes, REGESA is an international registration website and is recognized in many countries around the world. However, it is important to note that each country has its own regulations and requirements for Emotional Support Dogs. Therefore, it is recommended that you check with the relevant authorities before traveling with your dog to ensure compliance with local laws and regulations. 

Q: Can any dog be registered as an Assistance Support Dog? A: No, not every dog can be registered as an Assistance Support Dog. To be eligible, your dog must be trained to provide assistance for your mental or emotional disability and meet certain behavioral requirements. Additionally, they must have up-to-date vaccinations and be well-behaved in public places. 

Q: Can I register multiple Assistance Support Dogs with REGESA? A: Yes, you can register multiple Emotional Support Dogs with REGESA. However, each dog must meet the eligibility requirements and have the necessary documentation, including a letter from a licensed mental health professional. 

Q: Can I renew my Assistance Support Dog's registration with REGESA? A: Yes, you can renew your Emotional Support Dog's registration with REGESA on an annual basis. This will ensure that your dog's documentation is up-to-date and that you can continue to travel and access public spaces with ease. 

Q: Can I cancel my Assistance Support Dog's registration with REGESA? A: Yes, you can cancel your Assistance Support Dog's registration with REGESA at any time. However, please note that there are no refunds for cancellations. 

Q: Can I register my Assistance Support Dog if I live outside of the United Kingdom? A: Yes, REGESA is an international registration website, and individuals from all over the world can register their Assistance Support Dogs with us. However, it is important to check with the relevant authorities in your country of residence to ensure compliance with local laws and regulations.

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