Frequently Asked Questions

1. What is REGESA?

REGESA is a private organisation offering a subscription-based access support tool for individuals who meet clearly defined criteria. Our digital solution is designed to reduce confrontation and streamline access in both public and private settings, empowering individuals to navigate with confidence and discretion.

2. Is REGESA a registration service?

No. REGESA is not a public registration or certification body. However, we maintain an internal registry of approved members who meet our access-related requirements. We provide these individuals with a professionally recognised digital support tool designed to ease interactions and reduce unnecessary barriers.

We also monitor and document incidents of access refusal, and in cases of repeated breaches, we assist in escalating matters—supporting members in pursuing formal complaints or, where appropriate, aiding the path toward criminal prosecution under the Equality Act 2010.

3. Who is eligible for REGESA’s service?

REGESA is available to individuals who can demonstrate a legitimate and ongoing need for additional support when accompanied by a trained and qualified dog in public or private environments. Each application is assessed against our access-based eligibility framework.

4. Is the REGESA digital tool legally required?

No. Individuals who meet the necessary criteria are already protected under the Equality Act 2010. The REGESA tool is an optional support mechanism—designed to enhance confidence, reduce confrontation, and improve public-facing interactions.

5. How does REGESA help in real-life situations?

The REGESA tool acts as a discreet and professional visual identifier. It reduces delays, misunderstandings, and unnecessary questioning by providing a clear reference point for staff and service providers. It helps de-escalate interactions and reinforces your right to access without having to explain yourself.

6. Is REGESA recognised by airlines or businesses?

While not mandated by law, REGESA tools are designed to complement legal protections and promote smoother communication in environments where clarity and compliance are valued—such as hospitality, transport, luxury venues, and private memberships.

7. How do I apply?

Applications are submitted online via www.regesa.org. Applicants must provide supporting evidence that demonstrates they meet REGESA’s access-related criteria. Each application is individually reviewed by our team.

8. What if I can’t afford the subscription?

We offer flexible payment plans and, in some cases, discounted or subsidised access for individuals experiencing financial hardship. These are reviewed confidentially on a case-by-case basis. Please contact us directly to explore available options.

9. How is my data protected?

REGESA complies fully with the UK General Data Protection Regulation (UK GDPR). Your information is stored securely and used only for the purpose of assessing eligibility and managing your membership. For more information, see our Privacy Policy.

10. Can I give feedback on the service?

Yes. We value and welcome feedback at all stages. Your input helps us refine our tools and deliver meaningful improvements. Please email us at office@regesa.org to share your thoughts.

11. How can I contact REGESA for more information?

We’re here to support you with discretion, professionalism, and purpose. You can contact us via:

• Email: office@regesa.org

• Phone: 0207 243 3849

• Website: www.regesa.org