Understanding Your Rights: Reporting Refusal of Entry
At Regesa assistance & support dog registration & training, we believe that everyone should have access to the services they require, especially those relying on assistance and support dogs. This section guides our members through the essential process of reporting refusals of entry by various service providers, ensuring that your rights are recognised and adhered to.
How to Register a Complaint
In the event that you or your assistance dog have encountered denial of access to a public space or service, it is imperative to meticulously document the occurrence. Commence by collecting pertinent information, such as the date, time, location, and the identities of any witnesses present. You are encouraged to file a complaint via our email report@regesa.org please provide detailed particulars regarding the incident.
Engaging Our Support Team
After your complaint is submitted, our dedicated support team will promptly review the information. We are here to assist you in navigating the next steps, whether it's providing you with advice on how to escalate your complaint or liaising with the service provider in question. Your experience is important to us, and we aim to assist you fully.
Addressing Training Needs
In response to reported refusals, we work closely with organisations to identify relevant training needs. Our aim is to educate service providers about the importance of inclusion for assistance dogs, ensuring such refusals are minimised in the future. We believe that through understanding and support, we can foster a more accommodating environment for all.
Join Our Community
We encourage all our members to remain proactive in their advocacy for access rights. By registering complaints and participating in our community discussions, you help generate awareness and effect positive change within the service landscape. Together, we can ensure that service providers uphold the rights of assistance dog users.
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