REGESA Privacy Policy UPDATED 20th November 2024

At REGESA, your privacy is our priority. We are committed to protecting your personal information and handling your data responsibly in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws. By using our services, you agree to the collection, use, and management of your information as outlined below.

While we encourage open communication and welcome inquiries about our services, we strongly discourage baseless accusations or defamatory comments on social media or other public platforms. False statements harm not only our organisation but the individuals and communities we serve. In cases of defamation, REGESA reserves the right to pursue legal action and seek substantial damages.

1. Information We Collect

We collect the following personal data when you use our services or interact with our website:

• Personal Information: Name, email address, phone number, and postal address.
• Dog Information: Details about your assistance dog, including any certifications provided.
• Usage Data: Information such as IP addresses, browser type, pages visited, and time spent on the website.
• Communications: Emails, inquiries, or feedback you send to us.

2. How We Use Your Information

We use your data to provide, improve, and secure our services, including:

• Service Delivery: Facilitating optional self-certification cards and related services for Assistance Dog handlers.
• Communication: Sending updates, responding to inquiries, or notifying you about changes to our services.
• Improvement: Analyzing usage data to enhance user experience.
• Legal Compliance: Ensuring compliance with UK laws, such as the Equality Act 2010.

3. Data Protection Measures

We employ advanced security measures, such as encryption and secure storage, to protect your personal data from unauthorized access, alteration, or disclosure.

4. Data Sharing and Disclosure

We do not sell or trade your personal data. However, we may share your information under the following circumstances:

• Service Providers: To deliver services such as secure payment processing or technical support.
• Trusted Partners: Where necessary, we may share data with our trusted partners to enhance service delivery, always in compliance with GDPR.
• Legal Requirements: When required by law, we may disclose personal data to comply with legal obligations or protect our rights.

5. Your Rights Under GDPR

You have the right to:

• Access Your Data: Request a copy of the information we hold.
• Correct Your Data: Update any inaccuracies.
• Delete Your Data: Request deletion under certain conditions.
• Restrict Processing: Limit how we use your data in specific cases.
• Data Portability: Request your data in a transferable format.
• Withdraw Consent: Revoke your consent for data processing at any time.

To exercise these rights, please contact us at office@regesa.org.

6. Defamation and Social Media Policy

While we welcome feedback and open inquiries, we will not tolerate defamatory statements or baseless accusations about REGESA on social media or any other platform. If you have concerns or require clarification, we encourage you to contact us directly at office@regesa.org to resolve any issues amicably.

Baseless public attacks not only harm our reputation but also jeopardize the integrity of the services we provide to the Assistance Dog community. REGESA reserves the right to pursue legal action for defamation and seek unlimited damages where appropriate.

We are committed to transparency and accountability, and we trust that users of our services will engage in respectful and constructive communication.

7. Retention of Your Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Data no longer required will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. You can manage or block cookies through your browser settings. Please see our Cookie Policy for more details.

9. Third-Party Links

Our website may include links to external sites. REGESA is not responsible for the privacy practices of those sites. Please review their policies before sharing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the revised effective date. We encourage you to review this policy regularly.

11. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact us at:

REGESA
Email: office@regesa.org
Phone: 0207 243 3849
Website: www.regesa.org

At REGESA, we are committed to empowering and supporting the Assistance Dog community with integrity, innovation, and respect. Let’s work together to foster understanding and inclusivity.

© Copyright. All rights reserved. REGESA.